Return policy

Returns

At Caffé-Select we want you to be delighted with your purchase. Therefore if you change your mind, you can return the purchased goods unused, to us within 30 days of receipt. Please Contact Us prior to returning any items.

Goods must be returned within a further 7 days of your contact informing us of the intent to return. Please send your items to:

Bluecoats Lodge
Blue Coats Lane
Goudhurst
Kent
TN17 1HB

Unwanted items

If you are returning the goods due to a change of circumstances or due to ordering the wrong item, then you will be responsible for paying for your own shipping costs for returning your item(s) and should take extra care to carefully package and insure the items, as damage or loss will be charged at the cost incurred to us.

The original shipping costs are non-refundable unless returning a faulty or damaged item.

Goods returned must be “unused”, complete and in their original packing. i.e. returned "as new”. Any auxiliary items within the packaging must also be returned unused "as new”.

Any items returned to us in a condition other than new, i.e. that is not as you would expect to receive yourself as a new item, where the original packaging is torn, damaged or missing or the item itself has been used, will be deemed as “used” and a 20% re-stocking fee will apply.

Additionally, any free, discounted or promotional gifts issued with an order must also be returned if you are returning those goods.

We strongly recommend that you choose an appropriate carriage option, providing suitable insurance for loss or damage to the item(s) and retain your receipt from your chosen carrier until you have received a refund. We regret that we cannot be responsible for damage in transit or loss of returned goods.

We can also arrange a return of unwanted items from UK mainland addresses at a cost of :

  • £10 - for items valued up to £100
  • £25 - for items valued between £100 and £500
  • £45 - for bulky items such as coffee machines.

Let us know and if you would like to take advantage of either of these options. Please bear in mind - the respective costs will be deducted from your refund.

Damaged items

If the goods are delivered damaged please inform us within 24 hours and we will arrange collection. We will ask you to provide photo / video evidence of the damage in order to pursue a carriage claim.

Once received by Caffe-select, damaged or not of satisfactory quality goods will be refunded in full, including delivery charges.

Refunds

Once your return has been received, we’ll assess the goods and issue you a refund within 3 working days. Refunds will be issued to the original method of payment and you’ll be notified by email. Please allow up to 10 working days for your payment provider to process, and the refund to appear in your bank account.

If you are returning products purchased via PayPal, the original amount will be processed into your PayPal account.

A full refund is entirely dependent on Caffé-Select’s assessment of the goods being returned in a re-sellable condition:

  • If the goods were reported faulty on arrival but upon return are found to have no defects, the cost of returning the item(s) will be deducted from your refund. (Please refer to the charges above)
  • We reserve the right to charge a 20% restocking fee outside of the 30 days initial return period or if the item has been used and no manufacturing defects or manufacturing faults are present.
  • If goods are returned in an unsatisfactory condition Caffé-Select will either return the goods and charge you the carriage or invoice you to return the goods to a re-sellable condition. If the goods are returned without any of the auxiliary items, these will be charged at the full listed price on our website at the time of purchase.

Cancellations

You may cancel your order up until the point when the order has been dispatched. If you wish to cancel your order, please Contact Us as soon as possible quoting your order number.

If an order is cancelled before dispatch any payments made by the customer will be refunded in full. Please allow up to 10 working days for the refund to appear in your bank account.

If an order is cancelled after the goods have already been dispatched it will be dealt with as a 'return'. (see returns)